• Free Domestic Shipping: We offer free shipping across India to ensure a hassle-free shopping experience.
• Email Confirmation: Once you place an order, you will receive an email confirmation with your order details.
• Dispatch Time: Orders are processed and dispatched within 5 - 7 working days. Please allow this time for your order to be prepared for shipment.
• Tracking Details: Once your order is shipped, a tracking number will be shared via email to monitor the delivery status.
• Accurate Shipping Information: Ensure your shipping address and phone number are entered correctly at checkout to avoid delivery issues.
• Order Receipt: Make sure someone is available at the given address to receive the order to prevent any delays or returns by the courier.
• Lost Shipments: The Royal Bear is not liable for lost shipments due to incorrect shipping details provided by the customer.
• Delivery Days: Orders are delivered from Monday to Saturday, excluding national or any public holidays.
• Courier Delays: Once the order is shipped, delivery timelines are subject to the courier company’s services. The Royal Bear is not responsible for delays caused by third-party logistics.

Exchange Policy: -

• Size Exchange: We allow exchanges only for size-related issues. If the required size is available, we will process the exchange. If the size is unavailable, you may select another product of the same value or higher (by paying the difference amount).
• Credit to Wallet: If a size exchange is not possible and no alternative product is selected, the item’s value will be credited to your The Royal Bear Wallet, which can be used for future purchases.
• Timeframe for Exchange Requests: Any request for a size exchange or defective product must be raised within 3 days of receiving the order. Beyond this period, no requests will be entertained.

Return Policy: -

• No Returns: We follow a strict NO RETURN POLICY. Returns are not accepted for any products purchased.
• Defective Products: If you receive a defective or damaged product, please contact us at orders@theroyalbear.co.in within 3 days of delivery. We will assess the issue and provide a suitable resolution.